Privacy Policy

OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

We loathe spam as much as you do!

User privacy and data protection are human rights.

We have a duty of care to the people that provide us with their personal data.

Data should only be collected and processed when absolutely necessary.

We will never sell, rent or otherwise distribute or make public your personal information.

RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)

EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer for clarification.

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

Our blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Grabatar account, your Gravatar photo will also be displayed.

Your comment and its associated personal data will remain on this site until we see fit to either 1.) Remove the comment or 2.) Remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link within he website, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by SSL meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

HOW WE STORE YOUR PERSONAL INFORMATION

As detailed above, if you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (WordPress). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

ABOUT THIS WEBSITE’S SERVER

This website is hosted by 34SP.com within a UK data centre located in Manchester.

Their data centres are staffed to support on site engineering, installation, operations and maintenance activities. Fully managed 24/7/365 by skilled engineers and monitored around the clock by Network Operations Centre staff and security personnel.

All their centres are specially designed, equipped and secured to the highest standards, with redundancy at all levels.

Some of the data centres security features are as follows:

ISO 9001, 27001, 14001 accreditations

Dedicated on-site HV power substation and generators owned by Equinix

Power Utilisation Effectiveness of 1.35

Redundant N+1 UPS, N+1 Generators

N+1 Airedale DX under floor cooling systems with Cold Aisle Containment

FM200 Fire Suppression and VESDA detection systems

Best practice ISO 27001 security and access controls (including CCTV, Double Skin entry)

24x7x365 support with qualified Equinix staff and help desk

 

34SP.com’s address should you need to contact them is:

34SP.com Ltd
4th Floor, 37 Turner Street
Manchester
M4 1DW

OUR THIRD PARTY DATA PROCESSORS

We use Contact form 7 to process personal data on our behalf. This third parties data processor has been carefully chosen and complies with the legislation.

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

DATA PROTECTION OFFICER

Angela Sayers is the data protection officer and can be contacted via the websites email address.

CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.